Protecting Your Privacy and Supporting Bullied Kids
At BAMBAM Against Bullies and Abuse (“we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal data. This Privacy & Terms Policy explain how we collect, use, and safeguard your information in accordance with the Australian Privacy Act 1988. Whether you’re supporting bullied kids through donations, shopping, or contact forms, your trust matters to us.
By using our website, purchasing from our shop, or donating to our organisation, you agree to the terms set out in this Privacy & Terms Policy.
1. What Personal Information We Collect
We collect personal details that help us run our charity efficiently:
- Contact information – Name, email, phone number, address
- Payment details – For secure donations and merchandise purchases
- Donation and order history
- Messages and communication records
- Anonymous website usage data – To improve user experience
2. Why We Collect Your Data
We collect this information to:
- Process donations and send tax receipts
- Fulfill shop orders
- Respond to enquiries
- Send updates and newsletters (opt-in only)
- Maintain volunteer and donor records
- Comply with legal obligations
3. How We Use and Share Information
We use your information strictly to support our work. We do not sell or rent personal data. Some information may be shared with trusted third-party services like:
- Stripe and PayPal for secure payments
- Email marketing software (for email updates/optional newsletters etc.)
- Hosting and security services
- Government bodies only when legally required
4. How We Store and Protect Your Information
We take strong security measures to keep your information safe:
- SSL encryption on our website
- Password-protected systems
- PCI-compliant payment platforms
- Regular backups and software updates
5. Access, Corrections & Deletion
You may:
- Request access to your data
- Ask for corrections or updates
- Request deletion when applicable
- Unsubscribe from communications at any time
To make a request, please email us via the Contact Form here. We will respond within 30 days.
6. Privacy Concerns & Complaints
If you’re concerned about your data, please email us first, via the Contact Form here. If unresolved, contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
7. Payment, Shipping & Refund Policy
Payment Terms
- All products in our shop are listed in AUD (Australian Dollars)
- Payments can be made via secure checkout using debit/credit cards or the secure payment platform Stripe
- Payment must be completed before we ship any merchandise
Shipping
- Orders processed within 3–5 business days (unless items are out of stock and need to be back ordered)
- Delivery times depend on your location and stock availability
Refunds & Returns
- Damaged or incorrect items? Contact us within 7 days via the Contact Form here with your order details.
- We do not offer refunds for change of mind
8. Policy Updates
This Privacy & Terms Policy was last updated on 23/06/2025. Any future updates will appear on this page.